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Service Terms

Terms & Conditions

Applicable to all PRIVIA Airport Concierge service bookings.

Last updated: 25 October 2026
Retail

Retail Customers

Individual bookings made through the PRIVIA website or app.

  1. 01Retail bookings must be made at least 6 hours before the scheduled time of departure (STD) or scheduled time of arrival (STA).
  2. 02For cancellation or flight changes, please contact the PRIVIA Hotline.
  3. 03Cancellation refunds will be processed within 14 working days, subject to applicable tax/payment deductions.
Corporate

Corporate Customers

Contract partnerships for companies, hotels, and travel agents.

  1. 01Corporate customers who wish to establish a contract with PRIVIA must register first through the Web Booking system.
  2. 02Contract cooperation is subject to a minimum commitment of 300 pax per year.
  3. 03Bookings must be made at least 1 day before the scheduled service date.

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Our team is ready to assist with cancellations, schedule changes, or questions about corporate contracts.

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